Default Font Size Icon

BankMobile Disbursements FAQs

Here are answers to some of the common questions about the BankMobile Disbursements refund program, as well as BMTX, Inc. Contact information.  You may also visit the BankMobile Disbursements webpage "How it Works"  for more information.  


To view our third-party servicer contract for refund management, click here.

 Contact BTMX, Inc.

WVC Financial Aid Office - Wenatchi Hall

You select how you would like your financial aid refunds sent to you.  More information can be found at "You Have Choices" .

The Refund Selection Kit contains information regarding your options for receiving your refund (disbursement) while you are attending Wenatchee Valley College. 

BMTX, Inc. will send you a Refund Selection Kit.   The kit is sent to your current mailing address on file with the Admissions Office.

 Please contact the  financial aid office  if you need assistance.

Note: You will receive an email that WVC has on file from BMTX, Inc. with the information needed to log in and select your refund preference.   You do not need to wait for the kit to select your refund options.

Yes, you can update your refund (disbursement) preference at any time online at

The timing will vary depending upon your refund selection. The earliest to receive your financial aid disbursement at the start of the quarter will be the afternoon of the first day of the quarter.

Visit BankMobile's FAQ page for additional information.   To find fees associated as a Wenatchee Valley College student, you must log into your BankMobile Disbursements profile.

1 – DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BMTX, Inc. receives funds from your school.  Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

2 – DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school.

3 – PAPER CHECK DELIVERED BY USPS – A check is mailed the same business day BMTX, Inc. receives funds from your school, provided receipt is within daily cutoff times.  Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes.

To report lost or stolen cards, call BMTX, Inc. at: 

Call 877-327-9515 between 8am and 11pm EST or more contact information can be found at

You can also pause the use of your card through the BankMobile app.  The app is available at: